Privacy Policy
Chinook Auto Repair
Effective Date: March 12, 2023
Last Updated: March 12 2023
Chinook Auto Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our business, requesting vehicle services, or subscribing to our text messaging program.
This Privacy Policy explains what information we collect, how we use it, and how we handle your information when you interact with our business.
1. Information We Collect
We may collect the following types of information:
• Contact information: Your name, mobile phone number, email address, and mailing address.
• Vehicle and service information: Vehicle details, appointment information, repair requests, service history, estimates, and repair-status information you provide.
• Communications: Information you provide when contacting our customer service team or responding to our messages.
• Messaging preferences: Your SMS subscription status, consent records, opt-out requests, and messaging preferences.
• Website information: Technical information collected through our website, such as browser type, device information, and website usage data, where applicable.
We collect information that you voluntarily provide to us and information reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
• Schedule and manage vehicle service appointments.
• Provide repair estimates, service updates, and vehicle-ready notifications.
• Send appointment reminders and respond to service inquiries.
• Send promotional offers and maintenance reminders when you have provided the required consent.
• Respond to customer questions and provide customer support.
• Maintain business records, improve our services, and protect against fraud or misuse.
• Comply with applicable legal and regulatory requirements.
We will use your contact information in accordance with the purposes for which it was collected and any consent you provide.
3. SMS/Text Messaging Privacy
If you voluntarily provide your mobile number and consent to receive text messages, Chinook Auto Repair may send you messages relating to the messaging program you selected. These may include appointment reminders, repair-status updates, estimate notifications, vehicle-ready alerts, and promotional messages if you separately opt in to marketing messages.
Message frequency varies. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP to a message. For assistance, reply HELP or contact us using the contact information provided on our website.
Providing consent to receive marketing text messages is not a condition of purchasing goods or services.
We do not sell or share SMS opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use service providers to support the delivery and administration of our messaging program. Such providers may process information on our behalf as necessary to provide those services, subject to appropriate contractual and legal safeguards.
4. How We Share Information
We do not sell your personal information to third parties.
We may disclose relevant information to trusted service providers that help us operate our business, including website hosting providers, appointment-management systems, customer-support platforms, and communications providers. These providers may access information only as reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, to respond to lawful requests, to protect our rights and customers, or in connection with a business transfer, subject to applicable law.
Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
5. Data Security and Retention
We take reasonable administrative, technical, and organizational measures to protect the information we collect against unauthorized access, disclosure, alteration, or destruction.
We retain information for as long as reasonably necessary to provide our services, maintain appropriate records, comply with legal obligations, resolve disputes, and enforce our agreements.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the user experience. You may be able to manage cookies through your browser settings. Where required, we will obtain consent for nonessential cookies.
7. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also withdraw SMS consent at any time by replying STOP to a text message. Opting out of promotional messages does not necessarily affect service communications that are permitted by law and supported by an appropriate legal basis.
To submit a privacy-related request, contact us using the details below.
8. Children’s Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13 without any consent required by law.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact:
Chinook Auto Repair
Business address: 312 55 Ave SW, Calgary, AB T2H 2Z6
Phone: (403) 679-3069
Email: contact@chinookautorepairinc.com
Website: https://chinookautorepairinc.com
By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy.